Complaints
To file a complaint, follow the steps below:
1. Return/Complaint Form
Fill out the return/complaint form and include it with your shipment. The document should contain the following information: first and last name, email address or mailing address, phone number, product number, reason for the complaint, date of purchase, and date the defect occurred.
2. Returning the Product
When filing a complaint, please return the product along with all its accessories and a copy of the purchase invoice.
3. Shipping
The product subject to the complaint should be sent to the following address:
Flyspot Group sp. z o.o.
100 Chorzowska St.,
, 40-101 Katowice
Returns
In accordance with applicable law, you have 14 days to return goods. To withdraw from the contract and return a product purchased from us, please complete the required statement and send it to our address along with the returned product(s):
Flyspot Group sp. z o.o.
100 Chorzowska St.,
, 40-101 Katowice
Please also include all received accessories and the receipt or invoice in the package with the statement and returned product(s).
